Privacy policy

Preliminary remark:

We are bound by our privacy policy in German, not by translations into other languages.

1. General

Thank you for your interest in our Agentilo website.

We take the protection of your data very seriously.

Personal data is only collected on this website with your express consent. This is information that reveals your identity, for example your full name, address, telephone number or e-mail address.

When you visit the website, some data is automatically recorded and logged in log files. This is your IP address in particular.

In addition, personal data is collected if you expressly give your consent, in particular by using the contact form.

The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR) and the implementing provisions of the German Federal Data Protection Act (BDSG).

We expressly declare that we only treat personal data for specific purposes and in confidence. The data will not be passed on to third parties.

2. Responsible body

The management of Agentilo GmbH is responsible for the online presence.

Contact details:

Agentilo GmbH
Eisenbahnstra├če 68
67655 Kaiserslautern

Dipl.-Inf. Andreas Espen

Phone: +49 631 920839-10

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, as a whole or for individual measures, you can also contact us at, using the same address.

3. Use of the website

3.1 Logging when visiting the website

When you visit this website, information of a general nature is automatically collected and logged in the web server’s log files.

This is data that is automatically transmitted by your device:

  • IP address of the requesting end device
  • Date and time of retrieval
  • Path to the retrieved content
  • Information on the browser used
  • Information on the operating system used
  • Amount of data transferred
  • Message as to whether the retrieval was successful
  • Website from which our website is accessed

Saving this data in log files is a necessary basic function of the web server. The log files help us to recognize and ward off attacks on the server. Errors on the website can also be detected on this basis.

In addition, the log data can be used for statistical evaluations without being assigned to you personally. This enables us to improve our online offering. Your IP addresses are regularly anonymized so that no conclusions can be drawn about your person.

We reserve the right to check the log data retrospectively and to store it for longer if there is a justified suspicion of unlawful use based on concrete evidence.

3.2 Contact form

If you contact us via a contact form on this page, your details will be stored for the purpose of processing the inquiry and in the event that follow-up questions arise later. The following are recorded:

  • Name
  • E-mail address
  • Topic
  • Message

3.3 Google reCaptcha

We use the Google service reCaptcha to determine whether a human or a machine is making entries in our forms. The Google service uses the IP address of the end device used, browser and operating system data, mouse movements on reCaptcha areas and other information to make this distinction. The corresponding data is transmitted to Google for analysis. The privacy policy of Google Inc. can be viewed here

The legal basis for us is Art. 6 para. 1 Section f of the GDPR. We have a legitimate interest in ensuring the security of our website and protecting ourselves from attacks by automated input (“bots”).

3.4 Cookies

We use the “Real Cookie Banner” consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how “Real Cookie Banner” works can be found at

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

3.5 Data storage

Unless otherwise stated, the personal data generated by the operation of the website will only be stored for as long as is necessary for its secure operation.

4. User rights

4.1 General information

The European General Data Protection Regulation explicitly gives the user rights with regard to personal data. Below you will find the prescribed information about your basic rights as a data subject, beyond the use cases of this website.

If you would like to assert these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address stated in section 2. We endeavor to respond to all requests within 30 days. However, this period may be extended for reasons relating to the specific law or the complexity of your request.

4.2 Right to confirmation and information

You have the right to receive confirmation at any time as to whether your personal data is being processed. In this case, you have the right to receive information about the data itself free of charge.

As a data subject, you have the right to the following information:

  • 1. the purposes of processing.
  • 2. the categories of personal data that are processed,
  • 3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations.
  • 4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period.
  • 5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing.
  • 6. the existence of a right of appeal to a supervisory authority.
  • 7. if the personal data is not collected from you, all available information about the origin of the data.
  • 8. the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, where applicable, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.
  • 9. if personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR in connection with the transfer.

4.3 Right to rectification

You have the right to request the rectification of inaccurate personal data concerning you. Taking into account the purposes of the website, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

4.4 Right to erasure (“right to be forgotten”)

You have the right to request that personal data concerning you be deleted and we are obliged to delete personal data.

This may be the case if:

  • 1. the personal data are no longer necessary for the purposes for which they were collected.
  • 2. you withdraw your consent, which is the basis for the data processing, and there is no other legal basis.
  • 3. you object to the processing and there are no overriding legitimate grounds for the processing, or you object to data processing for direct marketing purposes.
  • 4. the personal data have been processed unlawfully.
  • 5. the data processing is not necessary to ensure compliance with a legal obligation that requires us to process your data, in particular with regard to statutory retention periods, to assert, exercise or defend legal claims.

4.5 Right to restriction of processing

You have the right to request the restriction of processing if one of the following conditions is met:

  • 1. the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data
  • 2. the processing is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead.
  • 3. we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims.
  • 4. you have objected to the processing, but it is not yet clear whether our legitimate reasons outweigh your reasons.

4.6 Right of objection

You can object to the processing of your data at any time for reasons arising from your particular situation, provided that the data processing is based on your consent or on our legitimate interests or those of a third party. In this case, we will no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests or we need your data for the establishment, exercise or defense of legal claims.

4.7 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where

  • 1. the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and
  • 2. the processing is carried out by automated means.

In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

4.8 Right to withdraw consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time.

4.9 Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you is unlawful.

4.10. Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

5. Data security

We endeavor to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. To secure your data, we maintain technical and organizational security measures that we continually adapt to the state of the art.

We do not guarantee that our offer will be available at certain times. Disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

6. Automated decision making

Automated decision-making based on the personal data collected does not take place.

7. Transfer of data to third parties, no data transfer to non-EU countries

In principle, we only use personal data collected on this website for the purposes of this website.

If and insofar as we involve third parties in the fulfillment of contracts (such as logistics service providers), these third parties will only receive personal data to the extent that the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

The transfer of data to bodies or persons outside the EU is limited to the exceptions in this privacy policy.

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